Introduction
Welcome to Gow Aditi Dairy Private Limited ("we", "us", "our"). These Terms of Use govern your access to and use of our website, http://www.surev.co.in, as well as the use of our products and services.
User Eligibility
You must be at least 18 years old to use our services. By accessing or using our website and services, you confirm that you are legally capable of entering into binding contracts.
Accounts and Registration
To access certain services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Prohibited Activities
When using our website or services, you agree not to:
- Violate any applicable laws or regulations.
- Engage in unauthorized access, use, or exploitation of our website or services.
- Transmit any harmful, unlawful, or otherwise objectionable content.
- Attempt to interfere with or compromise our security systems or software.
Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of Gow Aditi Dairy Private Limited or its licensors and is protected by intellectual property laws. You may not use, copy, modify, or distribute any content without our prior written consent.
Third-Party Links and Services
Our website may contain links to third-party websites or services that are not owned or controlled by us. We do not endorse or assume responsibility for any third-party content or services. You agree to use third-party links and services at your own risk.
Return Policy
We strive to ensure your satisfaction with every purchase made on our website. Our return policy is as follows:
- Eligibility for Returns: Items may be returned within 14 days of receipt if they are in unused condition, with all original packaging and tags attached.
- Non-returnable Items: Certain items may not be eligible for return, such as customized or sale items. These items will be clearly marked as non-returnable on the product page.
- Process for Returns: To initiate a return, please contact us at contact@surev.co.in with your order number and reason for return. Approved returns will receive a return authorization and instructions for shipping the item back to us.
- Return Shipping Costs: The customer may be responsible for return shipping costs unless the item is defective or an incorrect item was sent.
Refund Policy
Our refund policy provides clarity on how refunds are issued:
- Refund Eligibility: Refunds are processed once the returned item is received and inspected. If approved, a refund will be issued in the original form of payment.
- Refund Processing Time: Refunds are typically processed within 7 business days of receiving the returned item. We will notify you via email once your refund has been issued.
- Partial Refunds: In some cases, partial refunds may be granted for items not in their original condition or missing parts.
- Store Credits: You may also opt for a store credit instead of a refund, which can be used for future purchases.
Termination
We reserve the right to suspend or terminate your access to our website or services at any time, without notice or liability, for any reason, including if you breach these Terms of Use.
Disclaimers and Limitation of Liability
Our website and services are provided "as is" and "as available" without any warranties, express or implied. We do not guarantee that our services will be uninterrupted, error-free, or completely secure. To the fullest extent permitted by law, Gow Aditi Dairy Private Limited will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or services.
Governing Law
These Terms of Use are governed by the laws of India, and any disputes arising from these terms or your use of our website or services will be subject to the exclusive jurisdiction of the courts in Chamarajanagara, Karnataka, India.
Changes to These Terms
We may update these Terms of Use from time to time. Any changes will be posted on this page, and the updated terms will take effect when posted. Your continued use of our website or services after any changes signifies your acceptance of the new terms.
Contact Us
If you have any questions or concerns about these Terms of Use, please contact us at:
Gow Aditi Dairy Private Limited
Address: Sy. No. 467/7, 9th Mile, SH-79, Doddainduvadi Village, Kollegala Taluk, Chamarajanagara, 571443, Karnataka, India
Email: support@surev.co.in
Website: http://www.surev.co.in