Introduction
Welcome to SureV, operated by Gow Aditi Dairy Private Limited, your trusted partner for high-quality farm products, food, and grains in India. This Shipping Policy outlines how we process, ship, and deliver your orders, ensuring transparency and a seamless shopping experience.
Order Processing
Order Confirmation:
- Upon placing an order, you will receive an order confirmation email with details of your purchase.
- Orders are processed within 1-2 business days after payment confirmation.
Cut-off Time:
- Orders placed after 4:00 PM IST will be processed on the next business day.
- Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Methods and Delivery
Shipping Carriers:
We partner with trusted delivery services such as Delhivery, Blue Dart, and India Post to ensure timely delivery.
Delivery Timeframes:
- Metro Cities: 2-4 business days.
- Tier-2 & Tier-3 Cities: 4-7 business days.
- Rural Areas: 7-10 business days.
Delivery timelines are estimates and may vary based on location, weather, or other unforeseen circumstances.
Shipping Costs:
- Standard Shipping: Free for orders above ₹1,000. A flat shipping fee of ₹50 is applicable for orders below ₹1,000.
- Express Shipping: Available at an additional charge (calculated at checkout based on location and weight).
Packaging
We ensure that all products are securely packaged to maintain freshness and quality during transit.
Eco-friendly, biodegradable, and recyclable materials are used for packaging whenever possible.
Order Tracking
- Once your order is shipped, you will receive a tracking ID and a link to track your shipment.
- You can also track your order status through your account on our website under the "My Orders" section.
Delivery Policy
Delivery Address:
- Ensure that the delivery address is accurate and complete. We are not responsible for delays caused by incorrect or incomplete addresses.
Missed Delivery Attempts:
- If the courier is unable to deliver the package due to unavailability, they may attempt redelivery or leave a notification. Contact the courier service directly for assistance.
Unclaimed Packages:
- Orders not accepted or collected after multiple delivery attempts will be returned to us. Re-delivery charges will apply in such cases.
Shipping Restrictions
- We currently ship only within India.
- Some products may have restrictions based on local regulations or perishability (e.g., certain ready-to-eat items in extreme weather conditions).
- Orders exceeding a certain weight (e.g., 25 kg) may require special handling. We will notify you if additional charges or arrangements are necessary.
Damaged or Missing Items
If your order is damaged during transit or items are missing:
- Contact us within 48 hours of delivery at contact@surev.co.in.
- Provide your order number, photos of the package, and a description of the issue.
- We will investigate and provide a resolution (replacement or refund) promptly.
Cancellation and Refund Policy
- Orders can be canceled before shipment by contacting our customer service team.
- Refunds for canceled orders will be processed within 5-7 business days.
- For undelivered orders, a full refund will be issued if the issue is due to our error.
Contact Us
If you have any questions or concerns about our Shipping Policy, please feel free to contact us:
Gow Aditi Dairy Private Limited
Address: Sy. No. 467/7, 9th Mile, SH-79, Doddainduvadi Village, Kollegala Taluk, Chamarajanagara, 571443, Karnataka, India
Email: support@surev.co.in
Website: http://www.surev.co.in